SMS Messaging Consent
Last updated: May 5, 2026
About This Program
Norvia Health provides a clinical operations platform used by outpatient clinics and surgical centers. When your clinic enrolls you in our patient communication program, you may receive transactional SMS messages related to your care. Messages are sent only when initiated by your care team or triggered by a care-coordination workflow you are enrolled in.
Message types include:
- Appointment reminders and schedule changes
- Pre-operative and post-operative instructions
- Check-in and arrival notifications
- Document request follow-ups
- Care-related operational updates from your clinic
How We Collect Your Consent
Your consent is collected at the point of care registration — either through a paper intake form, your clinic’s online patient intake portal, or directly by a staff member. The opt-in language presented to you is shown below exactly as it appears on intake forms and digital check-in screens used by clinics on the Norvia Health platform.
Example — Patient Intake Form (Opt-In Section)
I agree to receive SMS text messages from Norvia Health and/or my clinic regarding appointment reminders, pre- and post-operative instructions, check-in notifications, and other care-related updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase or receiving care. View our Privacy Policy and Terms & Conditions.
No SMS messages are sent to a patient until explicit opt-in consent has been recorded by the clinic. Consent records are logged with a timestamp and are retained by the clinic as part of the patient record.
Full Consent Disclosure
By providing your mobile phone number and checking the opt-in box, you consent to receive recurring automated SMS text messages from Norvia Health or your clinic on its behalf.
- Appointment reminders and schedule changes
- Pre-operative and post-operative instructions
- Check-in and arrival notifications
- Document request follow-ups
- Care-related operational updates
Message frequency varies based on your care schedule and clinic workflows.
Message and data rates may apply.
Reply STOP to opt out at any time. You will receive one confirmation message and no further SMS messages will be sent.
Reply HELP for help, or email support@norvia.health.
Consent is not a condition of purchase or receiving care.
Supported carriers are not liable for delayed or undelivered messages.
Opting Out
You may opt out at any time by replying STOP to any SMS message. You will receive a single confirmation reply and no further messages will be sent. Opting out does not affect your ability to receive care or communicate through other channels (phone, email, patient portal).
Getting Help
Reply HELP to any message, contact your clinic directly, or reach Norvia Health support at support@norvia.health.
Your Privacy
Your phone number and message data are handled in accordance with our Privacy Policy. We do not sell your phone number or share it with third parties for marketing purposes. SMS delivery is facilitated through Telnyx, a HIPAA-eligible messaging provider operating under a Business Associate Agreement.